1. Who we are
Recharge is operated by [legal name of the organisation or individual], based in [country and business address]. In this policy, “Recharge”, “we”, “us” and “our” refer to that operator.
This policy explains how we handle your information when you visit our website or use our voice-based well-being report service. It also explains how to contact us about your information.
Privacy contact: [privacy email address]
Data protection contact, if applicable: [name or role and contact details]
[Confirm the operator of the recording platform and whether Recharge or another organisation is responsible for accounts, processing and reports. Identify any separate privacy policy that applies.]
2. How your recording is handled
Your recording is processed on your device. The software analyses very short sections of the recording and extracts sound measurements, including pitch (fundamental frequency) and sound level (amplitude).
These measurements are sent to our system to create your report. Your original audio recording is not uploaded to or stored on our servers through this recording process.
The measurements and report associated with your account are still information about you. Processing the recording on your device does not make that information anonymous.
[Confirm whether the recording is held only temporarily in device memory or may be saved on the device, and when it is cleared. Do not promise automatic deletion until this has been verified.]
3. Information used by the service
The service handles the following types of information:
| Information | What it is used for |
|---|---|
| Account information: [confirm the actual fields collected] | Creating your account and providing access to your reports. |
| Sound measurements extracted on your device | Generating your personal well-being report. |
| Reports and previous results | Displaying your results and comparisons when earlier results are available. |
| Contact details used for service notifications: [confirm details and channel] | Letting you know when your report is ready. |
| Information you provide when asking for help: [confirm support channel and records kept] | Responding to your request and helping you understand or use the service. |
[Add any other information actually collected, such as payment records, referral identifiers, security logs or device information. Remove any category above that is not collected. State whether each category comes from you, your device, a collaborator or another provider.]
Your report contains information related to your well-being. Depending on applicable law, this and the related measurements may require additional protection as health-related or sensitive personal information.
4. Why we use your information
We use the information described above to provide the service you request: create and manage your account, generate your report, make it available in your account, show comparisons with earlier results, send report-ready notifications and respond to requests for help.
Report generation uses automated analysis of the sound measurements. The report is intended for general well-being awareness and does not diagnose or predict illness.
[Confirm whether there are any other automated decisions or uses of the results, and explain their effects on users.]
[Confirm any additional purposes, such as service security, billing, marketing, product improvement or model training. A purpose should be listed only if it actually applies.]
[After confirming the relevant country and markets served, state the legal basis for each purpose and any additional basis needed for health-related or sensitive information. Explain which information is required for the service, which is optional, and what happens if it is not provided.]
Using measurements to generate a requested report and using data to train or improve a model are different activities. [Confirm whether measurements, reports or account information are used for training or improvement. Insert a specific statement explaining the actual practice, any providers involved and any applicable choice or consent process.]
5. Who can access your information
You can view your report in the same account you use for the recording service.
[Identify who else can access each type of information, why access is needed, and any limits on that access. This includes authorised staff, the recording or analysis provider, hosting providers, notification providers and support providers.]
If a collaborating organisation introduced you to Recharge, [explain whether it receives any account information, measurements or reports, and under what arrangement or permission]. A referral alone should not be described as permission to access results unless that is how the service actually operates and users are informed.
[Confirm whether information is disclosed to any other parties, including for advertising, sale, research, legal obligations or business transfers. Do not add a “we never share or sell data” statement without confirming the actual arrangements.]
6. Where information is processed
The original recording is processed on your device. Measurements, account information and reports are processed or stored in [countries and relevant service-provider locations].
[Identify any transfers outside the user’s country and explain the safeguards required by the applicable law. Include relevant providers and how users can obtain further information about those safeguards.]
7. How long information is kept
Our retention arrangements are:
| Information | Retention period or clear deletion rule |
|---|---|
| Original audio recording on our servers | Not received or stored through the recording process described above. |
| Account information | [Confirm period, starting point and what happens after account closure.] |
| Sound measurements | [Confirm period and whether they are needed after the report is generated.] |
| Reports and comparison history | [Confirm period and how users can request deletion.] |
| Support, notification and security records, if kept | [Confirm the applicable periods.] |
| Backup copies, if kept | [Confirm the backup expiry or deletion schedule.] |
[Explain any information retained for a legal requirement, the reason and the applicable period. Describe whether deletion removes data from the active system immediately or follows a defined schedule.]
8. Your choices and requests
You can contact [privacy email or request form] with questions about your information or to make a privacy request.
Depending on the law that applies and the circumstances, you may be able to request access to your personal information, correction of inaccurate information, deletion, or limits on certain uses. Some laws also provide rights to object to processing or receive a portable copy of information.
Where processing relies on your consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before you withdrew it. [Explain how to withdraw consent and the effect on future recording, report generation, account access and any optional uses.]
We may need to verify your identity before handling a request. [Confirm a proportionate verification process, response period and any legally permitted exceptions or fees.]
You may also have the right to raise a concern with the relevant data protection authority. [Insert the appropriate authority and complaint route after confirming the jurisdiction.]
9. Website visits and cookies
The Recharge information website explains the service and displays sample reports. It does not itself request microphone access or collect a voice recording. Account registration and recording take place through the recording service.
[For the website and recording platform separately, identify any cookies, browser storage, analytics, advertising tools and hosting or security logs. Explain their purpose, provider, duration and any available controls or consent choices. Do not state that the hosted website collects no data solely because the page has no collection form.]
10. Protecting your information
[Describe the safeguards actually in place, using plain language. Confirm access restrictions, protection during transmission and storage, service-provider controls and incident handling. Do not claim encryption, certifications or particular security standards without verification.]
No online service can guarantee absolute security. If an incident affects your information, [describe the confirmed response process and any notification obligations under the applicable law].
11. Children and younger users
[Confirm the service’s minimum age, whether children may use it, any parent or guardian consent process, and how requests concerning a child’s information are handled. Do not insert an arbitrary age limit.]
12. Policy updates and contact
[Confirm how users will be informed of policy changes. A revised policy should not be used as a substitute for any consent required for a new purpose.]
For questions or requests about this policy, contact:
[Legal operator name]
[Privacy email address]
[Business address]